Return & Refund Policy

Last updated: 21/11/2025

We are committed to providing high-quality products and a great customer experience. This Return & Refund Policy explains how we handle returns, exchanges, and refunds for orders placed through our website.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the ACL.

Returns Eligibility

We accept returns only in the following situations:

• The item arrives damaged, defective, or faulty

• You received the incorrect item

We do not accept change-of-mind returns.

Return Period

You must contact us within 30 days of receiving your order to request a return.

How to Request a Return

To request a return, please contact us at spidersthegame+returns@gmail.com and provide:

1. Your order number

2. A description of the issue

3. Clear photos or videos showing the damage or incorrect item

Our team will review your request and advise on the next steps.

Return Shipping Costs

• If the item is confirmed as damaged, faulty, or incorrect, the customer is responsible for return shipping costs.

• We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Refunds, Exchanges & Replacements

Once we receive and inspect the returned item, we will determine whether you qualify for:

• A refund,

• An exchange, or

• A replacement item

This decision is made case by case, depending on product availability and the nature of the issue.

Refunds (if approved) will be processed to your original payment method.

Non-Returnable Items

To protect product integrity, the following items cannot be returned:

• Used card games

• Items missing original packaging or components

• Gift cards or promotional items

• Clearance or final sale items

• Merchandise that has been worn, washed, or altered

If you want this section tailored more precisely, tell me what types of merch you sell (shirts, accessories, etc.).

International Orders

International customers follow the same return process.
Return shipping costs remain the responsibility of the customer.

Contact Us

If you have any questions about this policy or need help with a return, contact us at:
spidersthegame+returns@gmail.com